Use this centre to find the terms and policies that apply when you use The Right Guy. Booking-specific documents are also linked at the point a booking is made.
USING THE RIGHT GUY
Website Terms & Conditions
Accounts, listings, reviews, acceptable use and the general platform relationship.
MAKING A BOOKINGCustomer Booking Terms
How Booking V2 works, payments, Provider Services and booking responsibilities.
CANCELLATIONSCancellation & Refund Policy
Cancellation, refunds, no-shows, fair Provider loss and Booking Fee treatment.
FOR PROVIDERSProvider Booking V2 Agreement
Provider responsibilities, Stripe Connect, cancellations, disputes and service delivery.
HELP & RESOLUTIONBooking Resolution & Complaints
How eligible Booking disputes and complaints are administered.
YOUR INFORMATIONPrivacy Policy
How The Right Guy collects, uses, shares, protects and retains personal information.
YOUR DEVICECookie & Storage Technologies Policy
Cookies, storage/access technologies, consent and available controls.